Privacy Policy
Shaktiraj Agri Export is committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: November 24, 2024
1. Introduction
Welcome to Shaktiraj Agri Export ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or conduct business with us.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
This policy complies with:
- Information Technology Act, 2000 and its amendments
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (India)
- International data protection standards including GDPR principles where applicable
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when:
- Contacting Us: Name, email address, phone number, company name, country, and message content
- Requesting Quotes: Business details, product requirements, shipping addresses, and communication preferences
- Placing Orders: Billing information, shipping addresses, company registration details, and payment information
- Newsletter Subscription: Email address and name
- Creating an Account: Username, password, contact details, and business information (if we implement account functionality)
2.2 Business Information
For B2B transactions, we collect:
- Company name, registration number, and tax identification
- Import/export licenses and certifications
- Banking details for payment processing
- Trade references and business history
- Product specifications and quality requirements
2.3 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, links clicked, referring website
- Cookies and Tracking: Session data, preferences, and analytical information
- Location Data: General geographic location based on IP address
2.4 Information from Third Parties
We may receive information from:
- Payment processors and banking partners
- Shipping and logistics companies
- Trade verification services
- Business directories and industry associations
3. How We Use Your Information
We use the collected information for the following purposes:
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers
- Shipping and logistics companies for delivery
- Payment processors for transaction handling
- IT service providers for website hosting and maintenance
- Quality inspection agencies
- Email service providers for communications
4.2 Business Partners
- Suppliers and manufacturers (with your consent)
- Freight forwarders and customs brokers
- Banking partners for trade finance
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
We do NOT:
- Sell your personal information to third parties
- Share your data with advertisers without consent
- Use your information for purposes other than stated
5. Data Security
We implement robust security measures to protect your personal information:
Technical Measures
- SSL/TLS encryption for data transmission
- Secure servers with firewall protection
- Regular security audits and updates
- Encrypted databases
- Secure backup systems
Organizational Measures
- Limited employee access to personal data
- Confidentiality agreements with staff
- Regular security training
- Incident response procedures
- Vendor due diligence
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for website functionality, security, and navigation
Performance Cookies
Help us understand how visitors use our website to improve performance
Functionality Cookies
Remember your preferences and settings
Marketing Cookies (with consent)
Track your visits across websites to deliver relevant content
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of your personal data we hold
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your data (subject to legal requirements)
Withdrawal
Withdraw consent for processing (where applicable)
Portability
Receive your data in a structured, machine-readable format
Objection
Object to processing for marketing purposes
To exercise your rights:
Email us at shaktiraj7ae@gmail.com or contact us at +91 7285086035
We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods: Customer data (7 years from last transaction), Marketing data (2 years or until opt-out), Website analytics (26 months)
9. International Data Transfers
As an international exporter, we may transfer your data to:
- Service providers located in other countries
- Shipping partners for international deliveries
- Banking institutions for payment processing
We ensure appropriate safeguards through:
- Standard contractual clauses
- Adequate data protection agreements
- Compliance with cross-border data transfer regulations
10. Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18.
If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notification for material changes (if we have your email)
- Displaying a notice on our website
Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Shaktiraj Agri Export
Address: Rajkot, Gujarat, India
Email: shaktiraj7ae@gmail.com
Phone: +91 7285086035
WhatsApp: +91 7285086035
We aim to respond to all privacy-related inquiries within 7-10 business days.
Grievance Officer (As per IT Act, 2000)
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: [Grievance Officer Name]
Email: shaktiraj7ae@gmail.com
Phone: +91 7285086035
Time: Monday - Saturday: 10:00 AM - 6:00 PM IST