4.1 Quotation Process

• All quotations are provided in good faith based on prevailing market conditions
• Quotations are valid for 7 days unless otherwise stated
• Prices are subject to change based on market fluctuations
• Quotations do not constitute a binding offer until confirmed

4.2 Order Confirmation

• Orders must be confirmed in writing (email or official purchase order)
• We reserve the right to accept or decline any order
• A Proforma Invoice (PI) will be issued upon order acceptance
• Order confirmation requires advance payment as specified
• Specifications, quantities, and delivery terms must be clearly stated

4.3 Minimum Order Quantity (MOQ)

Most products have a minimum order quantity of one 20ft container (approximately 20-26 MT depending on product). Smaller quantities may be considered at different pricing.

4.4 Order Modifications

• Changes to confirmed orders must be requested in writing
• We will accommodate changes where possible, subject to feasibility
• Additional charges may apply for order modifications
• Changes after production commencement may not be possible

5.1 Pricing

• All prices are quoted in USD (United States Dollars) unless otherwise specified
• Prices are based on current market rates and subject to change
• Prices include standard packaging unless specified otherwise
• Additional services (special packaging, certifications) will be charged separately
• Government taxes, duties, and levies are extra unless stated

5.2 Payment Terms

5.3 Payment Methods

• Wire Transfer/TT: Direct bank transfer (preferred method)
• Letter of Credit (L/C): Confirmed, irrevocable L/C from reputable banks
• Other Methods: To be discussed and agreed upon

5.4 Late Payment

• Payment must be made as per agreed terms
• Late payment may incur interest charges at 2% per month or as per applicable law
• Continued business relationship depends on timely payments
• We reserve the right to suspend further orders for overdue accounts

6.1 Incoterms

We offer the following Incoterms® 2020 options:

Other terms available upon request and mutual agreement.

6.2 Delivery Timeline

• Typical delivery time: 15-30 days from receipt of confirmed order and payment
• Timeline depends on product availability, quantity, and destination
• Estimated shipping dates are indicative and not guaranteed
• Delays due to force majeure, port congestion, or government restrictions are beyond our control

6.3 Shipping Documents

Standard documents provided:

• Commercial Invoice
• Packing List
• Bill of Lading (B/L)
• Certificate of Origin
• Phytosanitary Certificate
• Quality/Health Certificate
• Fumigation Certificate (if applicable)
• Insurance Certificate (for CIF terms)
• Other documents as required by destination country

6.4 Risk Transfer

Risk transfers as per agreed Incoterms. Once goods are handed over to the carrier (for FOB/CFR/CIF), risk of loss or damage passes to the buyer.

7.1 Quality Standards

• All products meet specifications mentioned in the Proforma Invoice
• Products comply with applicable Indian export standards
• Quality parameters are tested by accredited laboratories
• Certificate of Analysis provided with each shipment

7.2 Pre-Shipment Inspection

• Buyers may arrange third-party inspection at their cost
• Inspection should be completed within agreed timeframe
• Inspection agencies: SGS, Bureau Veritas, Intertek, or buyer's choice
• Shipment will proceed upon inspection approval or buyer's waiver

7.3 Quality Claims

7.4 Warranty Disclaimer

Products are sold "as is" based on specifications. We do not provide warranties beyond meeting agreed specifications. Natural agricultural products may have inherent variations.

9.1 Liability Limits

• Our liability is limited to the invoice value of goods in question
• We are not liable for indirect, consequential, or special damages
• No liability for losses due to force majeure events
• No liability for errors in third-party services (shipping, inspection)

9.2 Force Majeure

We are not liable for delays or failures due to:

• Natural disasters, pandemics, epidemics
• War, terrorism, civil unrest
• Government actions, embargoes, sanctions
• Port strikes, transportation disruptions
• Crop failures, unforeseen supply shortages
• Any event beyond reasonable control

9.3 Buyer's Responsibility

• Buyer must verify import requirements of their country
• Buyer responsible for import duties, taxes, and clearance
• Buyer must ensure products meet their country's regulations
• Buyer indemnifies us against claims arising from product use

10.1 Cancellation by Buyer

• Cancellation before production: 10% cancellation charges
• Cancellation after production start: 50% of order value
• Cancellation after goods ready: No refund, full payment due
• All cancellations must be in writing

10.2 Cancellation by Seller

We may cancel orders due to:

• Non-payment or payment delays
• Product unavailability due to unforeseen circumstances
• Failure to meet credit checks
• In such cases, advance payment will be refunded

10.3 Refunds

• Refunds processed within 15-30 business days
• Refunds made via original payment method
• Bank charges for refund transfer borne by buyer
• Partial refunds may apply for valid quality claims

12.1 Amicable Resolution

Parties agree to first attempt resolution through good faith negotiations.

12.2 Arbitration

If negotiation fails, disputes will be resolved through:

• Arbitration under Indian Arbitration and Conciliation Act, 1996
• Seat of arbitration: Rajkot, Gujarat, India
• Language: English
• Number of arbitrators: One or three (as mutually agreed)

12.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Courts in Rajkot, Gujarat shall have exclusive jurisdiction.